Privacy Policy
Introduction
DFL GPS ("DFL GPS", "we", "us", or "our") is a GPS tracking solutions provider based in Trinidad and Tobago. We provide real-time vehicle and mobile phone tracking services powered by Teltonika 4G hardware and the Navixy platform.
This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use our website at dflgps.com, contact us for services, or use our GPS tracking products and associated platforms.
By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our services.
We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
We collect information you provide to us directly, as well as information generated through your use of our services:
| Type | Examples | How Collected |
|---|---|---|
| Contact Information | Name, email address, phone number | Contact forms, phone calls, WhatsApp |
| Account Information | Username, password, subscription plan | Service registration via Navixy platform |
| Payment Information | Payment records, subscription details | Direct payment transactions |
| Device Information | Vehicle details, tracker serial numbers | Installation and setup process |
| Technical Data | IP address, browser type, visit timestamps | Automatically via website analytics |
Location & Tracking Data
As a GPS tracking service provider, the collection of location data is central to what we do. We take the handling of this sensitive data seriously.
Important: GPS location data is collected only for vehicles and devices where the account holder has authorised tracking. You are responsible for ensuring you have the legal right to track any vehicle or individual using our services.
The following location and telematics data may be collected through the Navixy platform:
- Real-time GPS coordinates and location history
- Vehicle speed, mileage, and route history
- Engine status, idling events, and geofence breaches
- Driver behaviour data (harsh braking, acceleration, cornering)
- Mobile phone location (when the Navixy app is active)
- Power cut and tamper alerts
This data is stored and processed on the Navixy platform operated by SquareGPS Inc. DFL GPS acts as a reseller and does not operate the data infrastructure directly. Please refer to the Navixy Privacy Policy for full details on how your tracking data is handled at the platform level.
How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to install, configure, and support your GPS tracking devices and platform access
- Account management — to manage your subscription, billing, and plan details
- Customer support — to respond to enquiries, troubleshoot issues, and provide technical assistance
- Service improvement — to understand how our services are used and identify areas for improvement
- Communications — to send important notices about your service, subscription renewals, or changes to our policies
- Legal compliance — to comply with applicable laws and regulations in Trinidad and Tobago
- Safety and security — to detect, investigate, and prevent fraud or unauthorised access
We will not use your information for purposes incompatible with those listed above without your prior consent.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services to you. Specifically:
- Active accounts — data is retained for the duration of your subscription
- Inactive accounts — contact and account data is retained for up to 12 months after your last interaction
- GPS tracking data — location history is retained on the Navixy platform per their data retention terms (typically 30 days post-termination for deletion)
- Legal obligations — certain records may be retained longer where required by Trinidad and Tobago law
You may request deletion of your personal data at any time by contacting us using the details in Section 13.
Data Security
We take the security of your personal information seriously. The following measures are in place to protect your data:
- All data transmitted between your device and the Navixy platform is encrypted using TLS (Transport Layer Security)
- Data stored on the Navixy platform is protected using AES-256 encryption
- Access to customer accounts is protected by password authentication
- We limit access to personal data to staff who need it to perform their duties
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect your account has been compromised, please contact us immediately.
Children's Privacy
Our services are intended for adults and businesses. We do not knowingly collect or process personal data from children under the age of 16.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@dflgps.com and we will take steps to delete such information promptly.
Your Rights
As a customer or user of our services, you have the following rights regarding your personal information:
- Access — you may request a copy of the personal data we hold about you
- Correction — you may request that inaccurate or incomplete data be corrected
- Deletion — you may request that we delete your personal data, subject to legal retention requirements
- Objection — you may object to our processing of your data in certain circumstances
- Portability — you may request your data in a commonly used, machine-readable format
- Opt-out of marketing — you may opt out of any marketing communications at any time by contacting us
To exercise any of these rights, please contact us using the details in Section 13. We will respond to all requests within 30 days.
Third-Party Services
Our website and services interact with the following third-party platforms. Each has its own privacy policy which we encourage you to review:
- Navixy / SquareGPS Inc. — navixy.com/privacy-policy
- Google Analytics — google.com/policies/privacy
- Teltonika GPS — teltonika-gps.com/privacy-policy
Our website may also contain links to other websites. This Privacy Policy applies only to dflgps.com. We are not responsible for the privacy practices of any linked third-party websites.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by posting a prominent notice on our website.
The date at the top of this policy indicates when it was last updated. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch with us: